Arwa Mohamed Ahmad
Customer Service Executive
Profile summary
Customer service professional offering strong client support, communication, and problem-solving skills. Seeks to contribute to a reputable organization. Committed to delivering exceptional client experiences.
Career highlights
Achieved High Academic Standing: Education: Achieved a 93.4 GPA at Al Ola Private School (2012-2013).
Managed High-Volume Daily Communications: Telemarketing: Consistently handled over 50 daily calls with accuracy and productivity.
Specialized in Multi-Channel Transactions: [Transaction Management]: Managed cash, Visa, online, and manual transactions as a Customer Service Executive.
Key skills
Professional experience
- Resolved customer inquiries, ensuring service delivery. - Managed diverse payment transactions: cash, card, online, manual. - Performed administrative duties, including scheduling and filing. - Maintained customer database accuracy.
- Handled customer inquiries and ensured excellent service delivery
- Managed cashier operations including cash, Visa, online, and manual transactions
- Handled administration tasks such as schedules, filing, correspondence, and reports
- Updated and maintained customer database
- Managed front desk operations and customer communications. - Developed and delivered training for new staff on POS systems and service standards. - Addressed and resolved customer concerns with a professional approach.
- Supported front desk and customer communications
- Trained new staff on POS and service procedures
- Resolved customer issues professionally
- Handled 50+ daily calls with consistent accuracy and efficiency. - Contributed to sales initiatives via telemarketing. - Completed tasks under strict time constraints.
- Managed 50+ calls daily with accuracy and productivity
- Supported sales efforts through telemarketing activities
- Delivered assigned duties within tight deadlines
- Processed payments, vouchers, and ticketing transactions. - Enhanced customer satisfaction during financial transactions.
- Processed payments, vouchers, and ticketing
- Improved customer experience during transactions